Terms of Service & Privacy Policy

Welcome to Air Duct Pros USA. This Privacy Policy explains how we collect, use, maintain, and disclose information from users ("Users") of our website and services. This policy applies to all products and services offered by Air Duct Pros USA.

By accessing or using our website or booking our services, you agree to the terms described in this Privacy Policy. If you disagree with any part of this policy, please refrain from using our site or services.

Personal Identification Information

We may collect personal identification information from Users through various means, including when Users visit our website, fill out a form, schedule a service, or interact with other activities and resources on our site. Depending on the interaction, users may be asked to provide:

• Full name
• Email address
• Phone number
• Service address and city
• Description of the service needed

Users can visit our site without providing personal information. We only collect such information when voluntarily submitted. However, refusing to provide this information may limit your ability to request quotes, book services, or contact us through the site.

Non-Personal Identification Information

We may also collect non-personal identification information whenever Users interact with our site. This may include browser type, device type, operating system, referring URLs, and Internet service provider information. This data is used solely to improve site performance and user experience.

Air Duct Pros USA uses the information we collect for the following purposes:

• To process service requests: Information submitted through our forms is used to schedule, confirm, and fulfill your HVAC or air duct service request.
• To improve customer service: Your information helps us respond more effectively to your service requests and support needs.
• To improve our website: We use feedback and behavioral data to enhance site content, usability, and overall experience.
• To send service-related communications: We may send confirmations, appointment reminders, or follow-up messages related to your service. We will not send unsolicited marketing emails without your consent.
• To personalize the experience: We may use your city or region data to display relevant local service information automatically.

Air Duct Pros USA takes the security of your personal information seriously. We employ appropriate technical and organizational safeguards to protect against unauthorized access, alteration, disclosure, or destruction of your data.

These safeguards include:

• Secure HTTPS encryption for all data transmitted through our website
• Restricted access to personal data — only authorized personnel may access it
• Regular review of data collection and storage practices
• Form data transmitted to secure Google Sheets via encrypted API endpoints

While we implement industry-standard security practices, please be aware that no method of internet transmission or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your information but cannot guarantee absolute security.

Air Duct Pros USA does not sell, trade, or rent your personal identification information to third parties.

We may share generic, aggregated, non-personal demographic information (not linked to any individual) with trusted business partners or analytics providers for the purposes of improving our services.

We may disclose personal information in the following limited circumstances:

• When required by law or in response to valid legal process
• To protect the rights, property, or safety of Air Duct Pros USA, our customers, or others
• To service partners strictly necessary to fulfill your booked service (e.g., dispatching a technician to your address)

Our website may use cookies and localStorage to enhance your browsing experience. Cookies are small files placed on your device to remember preferences and track site usage patterns.

We use localStorage specifically to:

• Store visitor reviews you submit through our on-page review form
• Remember site preferences across sessions

You may configure your browser to refuse cookies or to alert you when cookies are sent. Please note that disabling cookies may affect certain site features. Clearing your browser's localStorage will remove any reviews you have submitted on our site.

We do not use tracking cookies for advertising or cross-site behavioral profiling.

Our website may contain links to or integrations with third-party services, including but not limited to:

• Google Maps / Geolocation APIs — used to detect your approximate city for a personalized experience
• Google Sheets (via Apps Script) — used to securely receive and store form submissions
• WhatsApp — clicking our WhatsApp button connects you to a WhatsApp chat and is governed by WhatsApp's own privacy policy
• Social media platforms — links to our profiles on Facebook, Instagram, YouTube, and TikTok are governed by their respective privacy policies

Air Duct Pros USA is not responsible for the privacy practices or content of third-party sites and services. We encourage Users to review the privacy policies of any external sites they visit.

Use of Our Website

By accessing or using the Air Duct Pros USA website, you agree to be bound by these Terms of Service. Our website and its content are provided for general informational and service booking purposes only.

Service Availability

Air Duct Pros USA provides air duct cleaning, HVAC repair, installation, dryer vent cleaning, duct sealing, and related services throughout Miami-Dade, Broward, and Palm Beach counties in South Florida. Service availability in specific locations may vary. Contact us to confirm availability in your area.

Estimates & Pricing

• All estimates provided through our website or by phone are preliminary and subject to on-site assessment by a certified technician.
• Final pricing is provided before any work begins and requires your explicit approval.
• We are committed to transparent, no-surprise pricing — there are no hidden fees.

Appointments & Cancellations

• Appointments are confirmed via phone or email. Please ensure your contact information is accurate when booking.
• If you need to reschedule or cancel, please notify us at least 2 hours in advance for same-day appointments and 24 hours in advance for scheduled appointments.
• Air Duct Pros USA reserves the right to reschedule appointments due to emergencies, staff availability, or weather conditions.

Satisfaction Guarantee

We stand behind every service we perform. If you are not satisfied with the quality of our work, please contact us within 48 hours of service completion and we will return to assess and address the issue at no additional charge.

Limitation of Liability

Air Duct Pros USA is not liable for any indirect, incidental, or consequential damages arising from the use of our website or services, beyond what is covered under our service warranty. Our liability is limited to the value of the service provided.

Changes to These Terms

Air Duct Pros USA reserves the right to update these Terms of Service and Privacy Policy at any time. Changes will be reflected on this page with an updated date. Continued use of our website or services after changes are posted constitutes your acceptance of the updated terms.

By using our website or booking our services, you signify your acceptance of this Privacy Policy and Terms of Service. If you do not agree with any part of these terms, please do not use our site or services.

Your continued use of our website following the posting of any changes to these terms constitutes your acceptance of those changes. We encourage you to review this page periodically to stay informed.

If you have any questions about this Privacy Policy or Terms of Service, your dealings with our website, or our privacy practices, please contact us: